Purchasing And Order Processing

Question to Jibri Logistics Sdn Bhd behalf :

- What steps are involved in processing orders for the services being used?

- How does the business get the customer's purchase order?

- Who will deal with the purchase order?

- What happens after the order has been received?

1) The customer will email Jibril Logistics to arrange an agreement to purchase services.

Deals with clients will be managed by the customer service department. They will provide the customer with a quote for each service that the customer requires.

 

2) Operation Department handle the customer’s cargo.

 After the deal closes, customer service will email the operations department to request that they handle the customer's cargo. In this case, the customer will be contacted directly by the operations department to get the required documents, such as a packing list. The operations department will handle all customer requirements, including cargo placement in the container and evidence of the staffing in the container.

3) The job is complete when the cargo is moved from the free zone (Pelabuhan Tanjung Pelepas 

4) Follow up on the payment

Customer service will offer the customer an invoice after the cargo has been settled. They will follow up on the payment until the customer has paid the whole amount. Jibril Logistics often provides its customers net 30 terms, which allow them to pay for services up to 30 calendar days after they are billed.